Goosed Support
For account, billing, privacy, or technical questions, contact us by email.
Contact
Email: support@goosed.io
We normally respond within two business days.
What to include
Tell us what happened, what you expected, the device or browser you were using, and the approximate date and time. If you are reporting a bug or another problem, include screenshots when possible. Do not email passwords, full payment-card numbers, government identification, or medical documents.
Billing
Apple purchases
Open Settings > Plan & Usage in Goosed and select the action on your current plan. Goosed opens Apple's subscription settings, where you can change or cancel the subscription. Apple handles App Store refund requests.
Web purchases
Open Settings > Plan & Usage and select the action on your current plan to open the Goosed billing portal. The portal provides plan, cancellation, payment-method, and invoice controls for web subscriptions.
Account and data
Account settings provide exports for account information, training history, and Goosed log transcripts.
Account deletion is available at Settings > Account > Delete account. Access ends immediately, and permanent removal from live systems will usually finish within 10 minutes. A provider outage may make the background cleanup take longer. There will be no waiting period and no way to undo the request, support will not recover the account, and no completion email will be sent. Export your data first if you want to keep it.
Limited residual copies can remain temporarily in provider backups and security logs for the periods described in the Privacy Policy. They are not used to reopen or rebuild the deleted account.
Deleting your account will cancel a web subscription automatically. It will not cancel an Apple subscription, so cancel that with Apple separately if you do not want it to renew. Account deletion does not issue a refund.
Signing up again later with the same email address will create a new, empty account. Previous workouts, chats, preferences, and metrics will not return. A still-active Apple subscription may synchronize automatically when the same App Store purchase is recognized in the new Goosed account. If it does not, use Restore Apple purchases in Plan & Usage. Restoring paid access does not restore deleted Goosed data. For Build, the same paid period carries over only its remaining credits; a new paid period receives the normal new allowance. If synchronization and Restore both fail, contact support@goosed.io without making another purchase.